Privacy policy

NEED app d.o.o. understands and respects the importance of your privacy and is committed to the protection of your personal data. In order to provide you with our services, we need to collect certain personal data, and this policy explains how we process your data after collecting it through our website, phone communication or any future digital channels.

What data do we collect?

We collect the following data about you and other members of your group:

• Name, last name, contact details (address, phone number, email address)
• Credit/debit card or other payment method details (including card number, cardholder name, expiration date)
• Specific requests, such as information about medical conditions or disabilities that may affect your use of the service
• Dietary restrictions (which may reveal your religious beliefs)
• Other personal data that you provide to us during communication

It is your responsibility to ensure that all members of your group are aware of this Privacy Policy and that they agree to you acting on their behalf.

We will only collect and process sensitive personal data only with your express consent.

When do we collect this data?

We collect personal data only when you provide it voluntarily, namely:

• When purchasing products or services via our platform
• When submitting an inquiry or filling out a form on the website
• When subscribing to our newsletter
• During conversations with our team
• When participating in surveys or sweepstakes
• When we use cookies (see the cookies section)

How do we use your data?

We use your personal data for the following purposes:

• To complete reservations and purchase of services
• To manage your arrangements, send you notifications and communicate with you in general
• To forward necessary data to service providers participating in your arrangements (which may be outside Croatia and the European Economic Area)
• To process payments through our authorized payment service provider that ensures secure payments
• To fulfill legal obligations and requirements of the competent authorities
• To send you marketing materials, special offers and information about new products and services, if you have given your consent
• For the purposes of internal analysis, service improvement and security

We will keep your data for 5 years, with the possibility of extending that period.

How do we protect your personal data?

We have taken all reasonable security measures to protect your data from unauthorized access, misuse, or loss. Our website uses SSL encryption to ensure secure communication over the Internet.

Only authorized persons with special access rights have access to your data, and all employees are obliged to keep data confidential. Despite all precautions, data transmission over the Internet is never completely secure, therefore we cannot accept responsibility for data lost during transmission to our website.

Cookies

We use cookies to personalize content, analyze website traffic, and improve user experience. We also share information about your use of our site with advertising and analytics partners. By using our website, you consent to the use of cookies. Our website consent to the cookies.

We use the following types of cookies:

• Necessary cookies – required for basic functionality of the website
• Analytic cookies – help us understand how users use our website
• Marketing cookies – used for personalized ads

More information about cookies can be found at www.allaboutcookies.org.

External links

Our website may contain links to other websites not owned by us. This Privacy Statement does not apply to third parties, and we do not assume responsibility for the way they process your data.

Monitoring and security

To improve the quality of the service and ensure security, we may monitor and/or record:

• Your phone calls
• Activities and transactions on our website

Spam protection

NEED app d.o.o.:

• Will not send false or misleading information
• Clearly indicates marketing messages
• In every marketing message, you will be provided with the possibility to unsubscribe

Your rights and contact

If you do not want us to use your data in the specified way, you can contact us in writing at: info@needconnects.com

You have the right to request a copy of your data we have about you and to rectify inaccurate data. We do our best to respond to requests within 21 days.

Amendments

This Privacy Statement is subject to change in accordance with legal regulations and business changes. We recommend you to review it from time to time in order to be informed of possible changes.