General Terms and Conditions

Updated: 10.03.2025

These General Terms and Conditions ("General Terms of Need App d.o.o."), including the Privacy Policy (https://www.Needconnects.com/privacy_policy), govern the use of the intermediary online platform Need Connects ("Need Connects platform"), which is available at:

• http://www.Needconnects.com and other websites operated by Need App d.o.o. (collectively referred to as the "Need App d.o.o. website"); and
• through certain mobile application of Need App d.o.o. ("Need App d.o.o. application").

The Need Connects platform is available to users worldwide. Certain sections of these General Terms of Need App d.o.o. apply only if you are a resident of a specific country or region.

All countries (except the USA): If you are a resident of any country other than the United States, Appendix A applies to you.

United States: If you are a resident of the United States (including its territories and possessions), Appendix B applies to you.

Appendix B includes a mandatory and binding arbitration clause, meaning that you agree to resolve most disputes related to the Need App d.o.o. platform, our services, or these General Terms of Need App d.o.o. through arbitration rather than in court. If you wish to opt out of arbitration, you may do so only by following the procedure outlined in Appendix B.

Appendix B also includes a mutual waiver of class actions and jury trials.

1. About Us  

Need App d.o.o., headquartered at Sinjska cesta 10, Kovačić-Knin, Republic of Croatia, VAT number OIB 39287030332, is the operator of the Need Connects platform and is responsible for its operation. Our platform is available worldwide in multiple languages, ensuring a fast and easy user experience.  We manage the Need Connects platform as an intermediary platform where various local activity organizers, such as amusement parks, museums, tour guides, and boat tour operators from around the world ("Providers"), offer tourist experiences and activities online ("Activities"). Activities may include guided tours, cooking classes, sightseeing bus tours, boat excursions, attraction tickets, and other services.  We act as a commercial agent for Providers. Descriptions, photos, and other content related to Activities are provided by the Providers, and we do not have direct influence over this content. 

2. Scope of Application  

2.1.  These General Terms of Need App d.o.o. apply to all visitors and users of the Need Connects platform, as well as all content available within the supported operating systems (currently iOS and Android) ("Users"). By using the Need Connects platform, you agree to comply with these General Terms of Need App d.o.o.. Please read them carefully before your first use. 

2.2.  These terms are available online and apply to all our services unless specific terms and conditions take precedence. If this happens, we will inform you in a timely manner. Any terms and conditions that conflict with or deviate from these General Terms of Need App d.o.o. shall not apply unless we provide explicit written consent. 

2.3.  The Need Connects platform may be used exclusively for personal purposes and must not be used for business purposes under any circumstances.   Key rule: Reselling tickets is strictly prohibited!   This means that any use beyond your personal use in a private setting and/or any commercial or business use related to yourself and/or third parties, especially for commercial ticket reselling, is strictly forbidden.   This rule does not apply if we provide explicit written consent.

3. What We Do

3.1. You can browse activities on the Need Connects platform. A contract for providing activities is exclusively and directly concluded between you and the Provider ("Service Agreement"). When you purchase an activity on the Need Connects platform, you are not buying anything from us but directly from the Provider. We enter into Service Agreements on behalf of Providers, acting as their commercial agent. Providers have engaged and authorized us to facilitate transactions directly between Providers and Users (such as yourself) on their behalf, including collecting payments from Users. We do not offer any activities ourselves, nor are we a contracting party in any Service Agreement. We do not act as an organizer, lessor, reseller, or any other contracting entity in connection with a Service Agreement. We receive a commission from Providers for facilitating the Service Agreement as an intermediary.

3.2. The list of activities can be filtered based on various parameters. The search engine displays activities from specific Providers that match your search criteria. If multiple Providers offer activities that match your search criteria, the results will be displayed in an order determined by several factors, including:

• Popularity,
• Diversity,
• Availability,
• Cancellation rate,
• Ratings,
• Performance over time,
• Revenue generated.

3.3.For a quick and easy booking process, you can contact Need App d.o.o. customer support via email at info@needconnects.com. As commercial agents for Providers, we assist in the support process. We typically respond within 24 hours or at the latest within 72 hours. You may also communicate directly with the Provider. In case of emergency, you can find the Provider’s contact information on your voucher or ticket.

3.4. We reserve the right to impose certain conditions on the use of the Need Connects platform, specific features, or access levels, such as:

• Payment history (e.g., previous bookings),
• Verification of certain documentation (e.g., proof of identity, purchase, payment, or ownership).

We also reserve the right to limit your ability to book activities or cancel bookings if we suspect:

• Fraud,
• Violations of these General Terms,
• Breaches of Service Agreement obligations, as determined by Need App d.o.o..

3.5. We are not obligated to improve, expand (update/upgrade), or provide access to the content, features, or services offered through the Need Connects platform. We may suspend our services at any time, and there is no guarantee of continued service. However, if you have already entered into a Service Agreement with a Provider, Section 15 (Service Agreement) applies to you.

4. Registration and Need Connects Account

4.1. Although registration is not required to access the Need Connects platform, you must register to use all features, such as the "Wishlist" and advanced AI functionalities.

4.2. To create an account ("Need Connects Account"), you must:

• Enter your full name and email address in the registration form,
• Set a password.

You must keep this information confidential to prevent unauthorized access by third parties. After clicking "Create an Account" or "Kreiraj račun", you will receive a welcome email with confirmation from Need App d.o.o.. Your Need Connects Account is now created.

4.3. You may create only one Need Connects Account for yourself. Transferring your account to another person is not allowed.

5. Need App d.o.o. Application

5.1. Under the terms of this agreement, we grant you a non-exclusive, revocable, non-transferable, and limited license (without the right to sublicense) to download, install, and use Need App d.o.o. application on your mobile device, provided that:

The application are used only for personal and non-commercial purposes. You comply with the restrictions outlined in this Agreement. You are not allowed to:

• Copy, distribute, rent, lease, modify, or create derivative works of the Need App d.o.o. application.
• Resell, sublicense, or transfer the application to another user.
• Conduct reverse engineering, disassemble, or attempt to extract the source code of the Need App d.o.o. application (unless explicitly permitted by applicable law).
• If you sell your mobile device to a third party, you must remove the Need App d.o.o. application from the device.

We and our licensors retain all rights not explicitly granted under this Agreement.

5.2. Need App d.o.o. may, at its discretion, develop and provide updates to the application, which may include:

• Upgrades,
• Bug fixes,
• Security patches,
• New features.

These updates may modify or remove certain functionalities. We are not obligated to provide updates or maintain specific features or services. Depending on your device settings, while connected to the internet:

• The Need App d.o.o. application may automatically download and install updates.
• You may receive a notification prompting you to download and install updates manually.
• You agree to download and install all updates promptly and acknowledge that the application or certain features may not function properly if updates are not installed.

All updates are considered part of the Need App d.o.o. application and are subject to these General Terms.

5.3. By downloading, installing, or using the Need App d.o.o. application, you agree that Need App d.o.o. may collect data about:

• Your mobile device,
• Your usage of the application,
• Through automated technologies such as cookies, SDKs, and web beacons.
• You may also be required to provide certain personal information as a condition for downloading, installing, or using the application or specific features.

All data collected through the Need App d.o.o. application is subject to our Privacy Policy. You can manage some data processing activities by denying consent when prompted within the Need App d.o.o. application.

6. Entering into an Agreement with Need App d.o.o. – User Agreement

6.1. The subject of the agreement with us as the contracting party is the free use of the Need App d.o.o. platform ("User Agreement").

6.2. The contractual relationship between you and us begins as soon as you start using the Need App d.o.o. platform (including installing the Need App d.o.o. application). Blocking, deactivating, or deleting your Need App d.o.o. account can be done at any time through Need App d.o.o. customer support at info@needconnects.com.

6.3. Need App d.o.o. may unilaterally terminate your User Agreement, deactivate your Need Connects account, or restrict your access to the platform at any time, with one week’s notice. However, this will take effect only after the execution or cancellation of any existing Service Agreements. This does not affect the right to terminate for just cause.

7. Customer Support

7.1. You can contact our customer support team via email at info@needconnects.com.

7.2. Filing a Complaint

Users may submit a complaint regarding the use of the Need Connects platform, purchased services, or any other aspect of the business operations of Need App d.o.o. via email at info@needconnects.com.

The complaint should include the following details:

• Full name of the complainant
• Email address and/or contact phone number
• A detailed description of the reason for the complaint
• Any supporting evidence (if available)

Need App d.o.o. is obliged to respond to the received complaint within 15 days from the date of receipt. The response will be sent to the email address provided in the complaint.

If the user is not satisfied with the response, they may contact the relevant consumer protection authority or another appropriate regulatory body.

8. Payments on the Need App d.o.o. Platform

8.1. The price of an activity is as listed on the Need Connects platform ("published price"). The amount you pay for an activity ("booking price") is the published price minus any applicable discounts. Unless otherwise agreed, the booking price must be paid immediately after booking.

8.2. For selected activities, you may have the option to "Book Now, Pay Later." This option is available only with a valid credit card that remains valid at least until the date of the selected activity. Your credit card will be charged according to the cancellation policy visible at the time of booking, depending on the Provider’s cancellation terms. If the charge fails within 24 hours before the activity starts, Need App d.o.o. reserves the right to automatically cancel the booking or send a manual payment request.

8.3. Need App d.o.o. has the right to receive invoiced amounts on behalf of Providers (as a commercial agent), unless otherwise stated on the Provider’s invoice. Once Need App d.o.o. successfully receives your payment, you have fulfilled your payment obligation to the Provider. If payments must be settled in a currency other than the local currency, Need App d.o.o. may (as a commercial agent) convert the amount based on the exchange rate at the time of the contract agreement. For highly volatile currencies, we may charge a reasonable conversion fee.

8.4. We are your contact point regarding the Service Agreement and related payments as a commercial agent of the Provider. If you request a refund not covered by our cancellation policy, you may contact us. We will reach out to the Provider, who will decide at their discretion whether to approve the refund request. If approved, the Provider may process the refund through us.

8.5. You must provide accurate payment details and update them as necessary. The available payment methods for activities will be displayed during the checkout process. Payment terms and conditions of payment Suppliers apply. The payment Supplier may charge additional fees. You must confirm that you are authorized to use the selected payment method.

8.6. By authorizing a payment, you consent to the use of your payment details for charging amounts on behalf of the Provider. We reserve the right to restrict access to payment functions or specific payment methods based on creditworthiness checks.

9. Modifications and Cancellations

9.1.You can cancel a Service Agreement only in accordance with the Provider’s cancellation policy, as stated in:

• The Provider’s terms and conditions,
• The activity description on the Need Connects platform,
• The voucher/ticket for the activity.

9.2. To avoid misunderstandings, modifications (e.g., changing the date of an activity or the number of participants) and cancellations must be made through the Need Connects platform, unless otherwise agreed.

9.3. Unless specific cancellation terms are provided in the activity description, Provider’s terms, or on the voucher/ticket, the following cancellation rules apply:

• More than 48 hours before the start of the activity → Full refund of the booking price.
• 48 hours or less before the start of the activity, or in case of no-show → No refund.

10. Reviews and Other User Content

10.1.You have the opportunity to view reviews and other user-generated content on the Need Connects platform.

Reviews reflect individual user opinions at a specific moment and are therefore influenced by personal impressions and expectations. Activities may have changed since a review was posted. The number of reviews and ratings should also be considered, as one person’s opinion is typically less significant than a large number of reviews.

10.2. You can contribute to the Need Connects platform by writing reviews of activities you have booked and uploading images (collectively, "User Content"). You are fully responsible for the User Content you publish. Strictly prohibited User Content includes:

• False or misleading information.
• Any advertising (overt or covert).
• Content created in exchange for third-party compensation.
• Content created by or under the instructions of a Provider.
• Content that infringes third-party intellectual property, privacy, or other rights.
• Links or references that could disrupt third-party data processing systems.

10.3. You must ensure that you have the right to use any images before uploading them.

This means:

• If other people appear in an image, you must have their consent before uploading.
• If another person took the photo, you must have their permission to use it.

10.4. Publicly available User Content must not violate legal provisions, moral standards, or third-party rights. Specifically, you must not upload or publish content that includes:

Violence, pornography, discrimination, insults, racism, defamation, or any other illegal material.

10.5. You retain ownership of the User Content you create. However, by submitting User Content, you grant Need App d.o.o. a non-exclusive, worldwide, sublicensable, royalty-free license to use, reproduce, modify, translate, create derivative works, publicly display, and distribute the content:

• On the Need Connects platform.
• Through Need App d.o.o. partners.
• In marketing materials (online and offline).

10.6. We may remove User Content at our discretion. For example, Need App d.o.o. may remove User Content if it violates the terms outlined in sections 9.2 – 9.3. We are not obligated to store copies of User Content or provide copies to you.

10.7. Need App d.o.o., its affiliates, intermediaries, and (distribution) partners may display advertisements and other content alongside User Content on the Need Connects platform and other media. You are not entitled to compensation for these advertisements. We reserve the right to change the type and scope of such advertising without notifying you.

11. Data Protection

11.1. All your personal data collected through the Need Connects platform is processed by the company Need App d.o.o. as the data controller, in accordance with applicable data protection laws and for the purposes described in the Privacy Policy. Need App d.o.o. shares your personal data with Suppliers to the extent necessary for the execution of the Service Agreement between you and the Supplier or if required to fulfill a legal obligation or for other legally permitted purposes. Suppliers are independent data controllers and bear exclusive responsibility for the processing of your personal data.

11.2. Detailed information on how to exercise your data protection rights can be found in the Privacy Policy.

12. Compensation

12.1. You will fully compensate us for all damages, costs, and expenses (including reasonable legal defense costs) incurred by us, our representatives, or partners due to:

• 12.1.1. Your intentional or negligent misrepresentation, action, or omission in connection with your use of the Need Connects platform;
• 12.1.2. Your intentional or negligent breach of the General Terms and Conditions of Need App d.o.o.; or
• 12.1.3. Claims by third parties arising from your access to or use of the Need Connects platform, or in connection with it, where such claims result from an intentional or negligent violation of these General Terms and Conditions of Need App d.o.o.

13. Assignment of Rights

You may not transfer or assign your rights and/or obligations under these General Terms and Conditions of Need App d.o.o., except for compensation for damages.

14. Severability Clause

If individual provisions of these General Terms and Conditions of Need App d.o.o. are or become wholly or partially invalid or unenforceable, this shall not affect the validity of the remaining provisions. Statutory provisions shall replace any provisions of these General Terms and Conditions of Need App d.o.o. that are not stated or are invalid. If such statutory provisions are not available in the relevant case or would have an unacceptable effect, the parties shall negotiate to replace the invalid or unenforceable provision with a valid provision that comes as close as possible to the economic purpose of the invalid provision.

15. Supplier – Service Agreement

15.1. Conclusion of the Agreement with the Supplier

• 15.1.1. If you select and purchase an activity on the Need Connects platform, you enter into a contract directly with the Supplier. When concluding the contract, we act as the commercial agent of the Supplier.
• 15.1.2. After checking the availability of the activity, you add it to the shopping cart by clicking the "Add to Cart" button. After clicking the "Pay" button, you will be required to provide additional mandatory information, particularly the payment method, which must be entered.
• 15.1.3. By clicking the "Pay" button at the end of the ordering process, you submit a binding offer to conclude the Service Agreement with the Supplier. The offer is binding for two working days. After receiving the offer, we will send an automatic order confirmation on behalf of the Supplier. This order confirmation does not constitute acceptance of the offer.
• 15.1.4. Suppliers may specify their terms and conditions in their offers on the Need Connects platform ("Supplier terms and conditions"). Please read these terms and conditions carefully, as they may contain important information for you, e.g., regarding cancellation options or conditions. Nothing in these Supplier terms and conditions may affect your relationship with us or our legal rights. In the event of a conflict between a provision of the Supplier terms and conditions and a provision in Section 9 of the General Terms and Conditions of Need App d.o.o., the provision more favorable to you shall govern the relationship between you and the Supplier.
• 15.1.5. We accept the offer on behalf of the Supplier after you receive the reservation confirmation issued on behalf of the Supplier and, if applicable, we have access to the voucher or ticket (mobile voucher or PDF voucher/ticket for download) and payment confirmation. We reserve the right to accept or reject offers at our discretion.
• 15.1.6. The agreement between you and the Supplier is not set out in a separate contract text. The content of the agreement depends on the product ordered (i.e., the description of the activity you selected), the applicable provisions in Section 15 of these General Terms and Conditions of Need App d.o.o., and, if applicable, the Supplier terms and conditions.
• 15.1.7. You must immediately review the order confirmation to ensure that all data has been entered correctly.

15.2. Prices

• 15.2.1. The published prices in most cases include all taxes and fees. However, additional local taxes and fees may apply depending on the location. If additional local taxes and fees are charged, this will be stated in the activity description.
• 15.2.2. The published prices of the Supplier may be subject to special provisions, e.g., regarding cancellation and refunds. Before making a reservation, you must independently check whether the Supplier has any deviating conditions.

15.3. Provision of Activities

• 15.3.1. You must arrive on time at the meeting point specified by the Supplier. Also, review the Supplier's terms and conditions. If you are traveling from abroad for the activity, you are responsible for the necessary travel documents (passport, visa, etc.) and compliance with health and other requirements.
• 15.3.2. The reservation price does not include insurance. You are responsible for obtaining adequate insurance coverage. We recommend purchasing travel insurance, especially if you book an activity involving outdoor or hazardous activities. We do not organize tourist trips, employ guides, or set safety standards for activities.
• 15.3.3. Suppliers are independent contractors and are not agents or employees of Need App d.o.o. We are not responsible for the actions, errors, omissions, representations, warranties, breaches, negligence, or misconduct of Suppliers, nor for any bodily injury, death, property damage, or other damages or costs arising from or related to any reservation or activity.
• 15.3.4. The time zone of the Supplier is used for calculating times and deadlines.

15.4. Additional Rights of the Supplier

• 15.4.1. The Supplier may cancel the activity on the agreed date without observing the cancellation period if weather conditions, official measures, strikes, or other external circumstances that are unforeseen or can only be avoided by disproportionate efforts by the Supplier and are beyond the Supplier's control (particularly force majeure events) completely prevent the execution of the activity or significantly disrupt or endanger it. In such a case, a refund of the reservation price for the canceled activity will be issued. Additional compensation claims may be submitted directly to the Supplier in accordance with Section 15.3.3.
• 15.4.2. The Supplier may exclude you from the activity if (i) you do not meet the participation requirements stated on the Need Connects platform, (ii) your participation would endanger yourself or others, or (iii) you disrupt the execution of the activity in any way. In such cases, no refund of the reservation price for the activity will be issued.
• 15.4.3. The Supplier may make minor changes to the activity program at any time if deemed necessary due to short-term circumstances. Minor program changes also include changes to the meeting/starting point of the activity, provided that the user can reach the new meeting point from the originally agreed location on foot or by public transport within 15 minutes. Changes to the meeting/starting point are possible up to 24 hours before the start of the reserved activity, and you will be notified via email or through the Need Connects platform.

16. Final Provisions

16.1. For the purpose of executing the contract and exercising the rights under these General Terms and Conditions of Need App d.o.o., we may use other companies and third parties as agents.

16.2. We may modify or adapt these General Terms and Conditions of Need App d.o.o. in the future, e.g., to account for changes in laws, market changes, or regulatory deficiencies. We will notify you in a timely and appropriate manner. If you do not agree, we may immediately terminate your Need Connects account or your access to the Need Connects platform, or you may do so yourself.

16.3. All notifications and other statements communicated under these General Terms and Conditions of Need App d.o.o. must be in writing (e.g., via email).

16.4. The provisions of the United Nations Convention on Contracts for the International Sale of Goods do not apply to these General Terms and Conditions of Need App d.o.o. or to purchases made under them.

16.5. The contract between you and us is concluded in Kovačić (Knin), Croatia.

16.6. In these General Terms and Conditions of Need App d.o.o.:

• "including" means "including, but not limited to";
• general terms shall not be given a limited meaning merely because they are preceded by words indicating a specific class of acts, occurrences, or things; and
• words in the singular include the plural and vice versa.

Headings and subheadings in these General Terms and Conditions of Need App d.o.o. are provided for convenience only and shall not be used to interpret these General Terms and Conditions.

Appendix A

Clauses Applicable to Residents of All Countries (Except U.S. Residents)

A1. Scope of Application

These General Terms and Conditions of Need App d.o.o. apply exclusively to consumers within the meaning of Article 13 of the German Civil Code (BGB).

A2. Liability

A2.1.

Unless otherwise stated in section A2.2, our maximum liability arising from the fulfillment of our contractual obligations towards you or in connection with them is limited to typical foreseeable losses and damages resulting from negligent breaches of a fundamental contractual obligation.

A "fundamental contractual obligation" under these General Terms and Conditions of Need App d.o.o. is an obligation whose fulfillment is essential for the proper execution of these Terms and whose breach endangers their purpose and performance, on which you as a user can typically rely.

Losses and damages are typically foreseeable if they were foreseeable at the time these General Terms and Conditions of Need App d.o.o. were accepted.

We do not accept liability for damages caused by negligent breaches of non-fundamental contractual obligations.

A2.2.

Nothing in these General Terms and Conditions of Need App d.o.o. excludes or limits our liability or the liability of our agents or officers for gross negligence, willful misconduct, injury, death, or fraud. Likewise, all legally binding consumer rights remain unaffected.

A2.3.

The above limitations of liability do not apply if we fraudulently conceal a circumstance according to the standards of the Need App d.o.o. platform or guarantee a specific function. The same principle applies to all user claims under the Product Liability Act.

A2.4.

There is no liability in cases of force majeure, including, but not limited to: failures of electronic or mechanical equipment or communication lines, third-party actions (including denial-of-service attacks and excessive use or misuse of the Need App d.o.o. platform), telephone or other connection issues, computer viruses, unauthorized access, theft, operator error, fire, extreme weather conditions, including floods, regulatory or other actions by regulatory, government, or supranational bodies, war, riots, or labor disputes.

A2.5.

You have the option to prove to the provider that no damage was suffered or that the damage is significantly lower than the cancellation fees the provider is requesting.

A3. Indemnification

A3.1.

Compensation under clause 12.1 also includes compensation to which we are exposed through our agents (as defined by German law) or associates due to the occurrence of an event described in section 12.

A3.2.

The obligations stated in section A3.1 do not apply if you are responsible for the occurrence of any event described in section 12 or for violating these General Terms and Conditions of Need App d.o.o., or if your intentional or negligent actions directly caused the described events or violations.

A4. Online Dispute Resolution

The European Commission's Online Dispute Resolution platform is available here.

We do not agree to or are not obligated to participate in dispute resolution proceedings before a consumer arbitration board.

A5. Governing Law

To the extent permitted by mandatory local consumer protection laws in your country of residence, these General Terms and Conditions of Need App d.o.o. and our services are governed by German law.

A6. Jurisdiction for EEA Residents

A6.1.

If your habitual residence is within the EEA (European Economic Area), the following applies:

To the extent permitted by mandatory local consumer protection laws, all disputes shall be brought exclusively before the competent courts in Berlin, Germany.

A6.2. Jurisdiction for Residents Outside the EEA and the U.S. If your habitual residence is outside the EEA (European Economic Area) and outside the United States, the following applies:

All disputes shall be brought exclusively before the competent courts in Berlin, Germany.

A7. Right of Withdrawal

If you are a consumer, i.e., a natural person acting outside the scope of your trade, business, craft, or profession, and your habitual residence is in the European Economic Area, you have a statutory right of withdrawal as per the following withdrawal information. However, in some cases, the right of withdrawal is excluded by law, meaning you may not have a right of withdrawal for a specific contract.

A7.1. Exclusion of the Right of Withdrawal

The right of withdrawal is legally excluded in the case of distance contracts for the provision of recreational activities if a specific date or period for performance is specified in the contract.

This includes various "tours" on a specific date or time, "one-day (or multi-day) trips," "tickets," "guided tours," "water activities," "adventure tours," "other experiences," and "combined offers" that we arrange.

A7.2. Instructions for Exercising the Right of Withdrawal

A7.3. Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day you or a third party other than the carrier, designated by you, physically take possession of the last goods.

To exercise the right of withdrawal, you must notify us (Need App d.o.o., info@needconnects.com) of your decision to withdraw from this contract by making an unequivocal statement (e.g., by letter or email).

To meet the withdrawal deadline, it is sufficient for you to send your notification before the withdrawal period expires.

A7.4. Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, without undue delay and at the latest within 14 days of being informed of your decision to withdraw.

We will make the reimbursement using the same payment method you used for the original transaction unless otherwise agreed.

The goods must be returned or handed over to us without undue delay and, in any case, no later than 14 days from the day you notified us of your withdrawal from this contract. The deadline is considered met if you return the goods before the 14-day period expires. We will bear the costs of returning the goods.

You are only responsible for any diminished value of the goods if it results from handling beyond what is necessary to establish the nature, characteristics, and functionality of the goods

In addition to the above, the following applies to your right of withdrawal:

You may use the email info@needconnects.com to send your withdrawal statement, but you are not obligated to do so.

If you use the sample withdrawal form provided below, please include your reservation number. This will help us locate the contract related to the withdrawal more easily, but entering it is not mandatory.

Appendix B

Clauses Applicable Only to U.S. Residents

B1. Warranty Disclaimers

To the fullest extent permitted by applicable law, unless expressly stated otherwise, we make no representations or warranties, express or implied, statutory or otherwise, and we hereby expressly disclaim all such warranties, including but not limited to implied warranties of merchantability or fitness for a particular purpose and any implied warranties arising from course of dealing, course of performance, or trade usage.

We provide the Need Connects platform "as is," without any warranties, express or implied. We do not warrant that:

• the Need Connects platform will meet all your requirements or that its operation will be secure, uninterrupted, virus-free, or error-free, or
• the content on the Need Connects platform will be complete, accurate, or free from unauthorized modifications by third parties.

We are not responsible for the accuracy or completeness of the information provided by service providers.

B2. Responsibilities Related to Activities

B2.1. Accidents

You (and any other persons for whom you have booked an activity, the “Companion”) acknowledge and understand that activities are provided by service providers, not by Need App d.o.o. Service providers are independent third parties who are not under the control of Need App d.o.o. In the event that you or your Companion suffer injury, death, or damage during or in connection with an activity (an "Accident"), you agree to seek compensation directly from the service provider who facilitated the activity, and not from Need App d.o.o., its affiliates, subsidiaries, distribution partners, or their officers, directors, employees, and agents ("Need App d.o.o. Parties").

B2.2. Release of Liability

On behalf of yourself and all Companions, you hereby release Need App d.o.o. Parties from all claims, demands, legal actions, liabilities, damages, and costs (including attorney’s fees) known or unknown, anticipated or unanticipated, related to any Accident you have ever had, currently have, or may have in the future.

B2.3. Waiver of Unknown Claims

Section 1542 of the California Civil Code states:

"A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known, would have materially affected his or her settlement with the debtor or released party."

You confirm that you have read and understood this provision. You specifically and expressly WAIVE all rights that you may have under Section 1542 of the California Civil Code (or similar statutes) in relation to this release.

B2.4. Agreement Not to Sue

You agree that you will not initiate or cause, permit, or encourage any legal proceeding against any Need App d.o.o. Party related to any Accident. If any such prohibited legal proceeding is initiated, these Terms may be used as a complete defense in such action.

B2.5. Third-Party Beneficiaries

The Need App d.o.o. Parties are expressly named as third-party beneficiaries of Section B2. Each Need App d.o.o. Party has the right to enforce the provisions of Section B2 against you as it pertains to third-party beneficiary rights.

B3. Limitation of Liability

B3.1. Disclaimer of Damages

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, special, incidental, consequential, or punitive damages, including but not limited to damages for loss of data, loss of profits, loss of revenue, or costs of procuring substitute goods or services, regardless of the cause and legal theory of liability, whether contract, tort (including product liability, strict liability, and negligence), and regardless of whether we knew or should have known about the possibility of such damages.

B3.2. Maximum Liability

To the fullest extent permitted by applicable law, if Need App d.o.o. is found liable for any loss or damage arising from these Terms or in connection with them (including your use of Need App d.o.o. services, your participation (or non-participation) in an activity, or an Accident), our total liability shall not exceed:

• the amount you paid to Need App d.o.o. for the activity giving rise to the claim (if applicable), or
• two hundred U.S. dollars ($200.00 USD), whichever is higher.

B3.3. Allocation of Risk

The parties acknowledge and agree that the provisions in Section B3 represent a reasonable allocation of risk, and Need App d.o.o. would not have entered into this agreement without these provisions. In no event shall we be liable to you for the acts or omissions of any service provider.

B4. Arbitration

Please read Section B4 carefully, as it affects your legal rights. This section provides that most disputes will be resolved through binding arbitration rather than in court. Arbitration is less formal than litigation, uses a neutral arbitrator instead of a judge or jury, and has limited discovery.

B4.1. Binding Arbitration

This provision shall be interpreted broadly to encompass all disputes or claims arising from the Need Connects platform, our services, these General Terms and Conditions of Need App d.o.o., and your relationship with us (or our affiliates, parent companies, or subsidiaries), whether based on contract, tort, statute, fraud, misrepresentation, or any other legal theory, including disputes over the interpretation and scope of this arbitration clause.

All claims shall be resolved by binding arbitration, except as expressly excluded in Section B4.4.

B4.2. Opting Out

Notwithstanding Section B4.1, if you wish to opt out of binding arbitration, you must follow the opt-out procedure detailed here and send us written notice before the opt-out deadline.

The opt-out deadline is 30 calendar days after the earliest of:

• the date you first used the Need Connects platform,
• the date you first used our services, or
• the date of your first transaction.

Written notice must be sent to:

Need App d.o.o., Sinjska cesta 10, Kovačić – Knin, Croatia.

If your opt-out request is received after the deadline (with an additional 3-day grace period for mailing), it will not be valid, and you must proceed with arbitration or small claims court.

B4.6. Class Action Waiver

We agree that all proceedings, whether in arbitration or court, shall be conducted only on an individual basis, not as part of any class, consolidated, or representative action. If a court or arbitrator in a dispute between you and us finds this class action waiver unenforceable, Section B4 shall not apply to you.

B5. Governing Law

Except as provided in Section B4.3, these General Terms and Conditions of Need App d.o.o. shall be governed by the laws of New York, without regard to conflict of laws principles.

B6. Jurisdiction

All lawsuits, claims, or legal proceedings related to these General Terms and Conditions of Need App d.o.o. or our services (including small claims proceedings) shall be exclusively submitted to the state and federal courts of Kings County, New York.

B7. Waiver of Jury Trial

If any claim proceeds to court rather than arbitration, both you and we waive any right to a jury trial.